Job Description

Shape the Identity of a Brand New Venue in Beautiful Sorrento!

About us

The Searoad Ferries Group connects people and places through exceptional experiences across tourism, hospitality, passenger transport, and maritime sectors. As a leading, award-winning company with over 200 dedicated staff, we transport around one million customers each year.

Since 1987, we have proudly operated the iconic Queenscliff-Sorrento car and passenger ferry service. Our ventures also include Explore Australia Tours, Western Port Ferries, Wanderer Adventures, and the Searoad Hospitality Group, which includes: TARRA Queenscliff Restaurant; onboard and onshore grab-and-go food and beverage options; conference facilities; short-term rental accommodation; external catering services; and retail operations.

Our Sorrento Ferry Terminal is undergoing a major redevelopment and will feature a range of exciting new food outlets, including our brand-new ONDA Sorrento coastal mediterranean restaurant, bars, kiosks, and premium dining experiences. We're looking for an experienced, talented Venue Manager to lead front-of-house operations across these multiple outlets.

About the role

As Venue Manager, you will be instrumental in the successful launch and ongoing operation of our new Sorrento venue. You will be responsible for:

·       managing daily operations across multiple food and beverage outlets

·       building and leading the front of house team, shaping a venue that's sure to become a destination

·       ensuring exceptional customer service and memorable experiences

·       maintaining high standards of quality, cleanliness, and compliance

·       contributing to the venue's financial performance and profitability.

About you

To thrive in this role, you will:

·       Lead with proven experience as a Venue Manager or in a similar leadership role within the hospitality industry, showcasing your success in a fast-paced environment.

·       Master front of house operations by demonstrating your thorough knowledge of food and beverage service, and exceptional customer relations.

·       Develop thoughtful staff scheduling (rosters) to ensure seamless customer experiences and smooth venue operations.

·       Inspire and motivate teams with your passion for creating a positive, collaborative work enviornment and delivering outstanding customer experiences.

·       Communicate effectively with excellent interpersonal, problem-solving, and decision-making skills.

·       Be eligible to work in Australia with full Australian work rights.

Previous experience opening hospitality venues will be considered an advantage.

Some of the perks you'll enjoy:

·       employee discounts on retail, dining, hospitality, tours, and free ferry travel

·       uniform provided for customer-facing roles

·       support for your wellbeing through our 24/7 Employee Assistance Program

·       engaging workplace culture with regular team building and social events.

Things to note before applying:

·       availability during summer, the festive season, and other peak periods is essential

·       you must have full Australian work rights

·       we'll attempt to get back to all applicants but may only contact shortlisted candidates

·       no agencies please

·       ensure you read the Venue Manager Position Description available at searoad.com.au/careers

·       we may commence shortlisting and interviewing applicants prior to the closing date of 28 September, 2025, so dust off your resume and get in quick!

If you're seeking a new challenge, apply now! You must submit your application via SEEK, including a cover letter introducing yourself and your resume.

At Searoad Ferries, we're committed to creating an inclusive workplace that celebrates diversity. We encourage applicants from all backgrounds to apply.

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Job Description

Searoad Ferries is looking for an energetic and customer-focused team member to join our Operations Division. You'll be part of the frontline Customer Service Team ensuring our customers experience smooth, safe, and secure ferry travel every day.

About Us

At Searoad Ferries, we’re more than just a ferry service — we’re a vital link connecting people and places across Victoria’s beautiful Port Phillip Bay. With over 200 passionate team members, we move around one million customers each year on the iconic Queenscliff-Sorrento route.

Celebrating 38 years of safe, reliable, and innovative ferry crossings, we’re proud of our reputation for exceptional customer experiences and our strong ties to the community.

We’re currently modernising our fleet, have built the iconic state-of-the-art Queenscliff Terminal, and are constructing a brand-new Sorrento Terminal — making now the perfect time to hop aboard! If you’re looking to work for an award-winning, forward-thinking business, a career with Searoad Ferries is your next exciting journey!

About the Role

Are you an energetic, cheerful, and customer-focused individual who loves engaging with people? This is your chance to be part of something special!

This full-time role offers a four-day on / four-day off roster — giving you great work-life balance. Reporting to the General Manager Customer Service, you'll receive guidance from an experienced crew and take on exciting responsibilities, including:

• Warmly greeting and directing passengers, retail customers, general public, visitors and other stakeholders

• Processing vehicle and foot passenger ticket sales - face to face, online, and over the phone

• Incoming call handling - responding to enquiries, making bookings and triaging calls

• Handling Agents' and group bookings, freight enquiries and transportation

• Performing opening and closing procedures

• Undertaking traffic control within terminal grounds, boarding lanes and vehicle entry lanes

• Maintaining presentation of public spaces

• Sharing local tips and boosting the travel experience for visitors

• Supporting retail store operations — maintaining merchandise displays, providing customer assistance, processing transactions and assisting with inventory management

Most importantly, you’ll work in sync with our crew to ensure our ferries operate safely, smoothly, and reliably — all year round!

About You

If you thrive in a dynamic environment, love connecting with people, and have a positive attitude, you could be the perfect fit!

While computer skills and data entry are helpful, they’re not mandatory — a friendly approach, common sense, and problem-solving chops are what really matter.

We’re searching for someone who’s adaptable, detail-oriented, energetic, and eager to grow. Whether you’re starting your career, making a change, or seeking better work-life balance, we want to hear from you!

Key qualities:

• Excellent communication, problem-solving, and organisational skills

• Confidence and professionalism

• Calm and resilient under pressure

• Friendly, upbeat vibe

• Customer-first attitude

• Able to think on your feet

• Great team player

• Willing to learn and adapt

Why Join Searoad Ferries?

Enjoy these perks:

• Fantastic staff discounts: retail, dining, hospitality, and free ferry travel!

• Uniform provided for all sea-going and customer facing roles

• Support for your wellbeing with 24/7 Employee Assistance Program

• A vibrant, social workplace — with fun events, team gatherings, and surprises throughout the year!

Before You Apply

• Availability during peak periods: summer, school holidays, public holidays, and festive season is essential.

• Must have Australian work rights.

• We may start shortlisting early, so don’t delay!

• Please review the full position description, and submit your cover letter and resume via SEEK.

• No agencies please.

Diversity matters:
We’re committed to creating an inclusive workplace and encourage applicants from all backgrounds to apply.

For more info and the detailed Job Description, visit searoad.com.au/careers

Application deadline: 21 September — we may begin interviews before the closing date.

Before you apply 

• Availability during summer, the festive season, and other peak periods such as school holidays and public holidays is essential

• Applicants must possess unrestricted Australian working rights

• Due to the expected high volume of applications we may commence the shortlisting process early and may only contact shortlisted candidates

• No agencies please

• You must review the position description, and submit a cover letter and resume with your application to be considered.

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